• For shops
  • For buyers
  • I have a problem uploading videos
    Please check followings:
    ・ Make sure you select the file and hit the Upload button
    ・ It may take a few minutes or 10 to 20 minutes depend on the file size and line status. Please stay on the same page till the uploading is completed.
    ・ If you fail to upload and the screen shows a failure message, Please contact us for support.
    I do not receive my e-mail..
    If you do not receive the e-mail when purchasing, please confirm the following points.
    ・Is there any mistake in the email address? Please check the e-mail address registered here.
    ・Please set to allow "filmuy.com" domain if you have set e-mail reception refusal setting.
    ・Since it may enter the spam mail folder, please confirm also there.

    If you can not solve the problem above, please contact support.
    Can I sell downloadable videos?
    Yes, also it supports to download sales.
    For download purchased video is available for 30 days download after purchase (the meantime, also enables the streaming player on Filmuy.)
    Can I sell only monthly, only single items?
    Yes, both are possible.(In the case of material sale, it will be download sale only.)
    What is Filmuy?
    Filmuy is an online service that you can easily create a website to sell videos online. You can start casually with no initial cost.
    No cost at all to use your service?
    Only when you actually make a sale, we will deduct 20% of the selling price as a service fee.
    In case you want to increase your storage space which has a limit of 4G for free users, you can upgrade your status to a paid plan. Check here for the pricing.
    There is no additional cost required for anything but we mentioned above.
    Do I need anything before signing up?
    You need to have your own e-mail address and a Paypal account to receive payment.
    Tell me about the procedure to start an online video store
    1)Sign up here with your email address and password
    2)After entering some information required and uploading videos in the management screen, you will be able to apply for the launch.
    3)We check your contents and your store will be set up in a week or so if there is no problem.
    Is there a storage limit?
    You can upload videos up to 4G. We also have paid plans if you want to increase your storage space.
    Check here for the pricing.
    Can I change my store's website URL?
    Once your store has been set up, you cannot change your website URL. If you are still on the process, click here.
    How do I change my store's design?
    You can change designs on the design editing page in the management screen
    How do I collect payment?
    You can collect payment from Paypal.
    Can I set the viewing period on a single item?
    You can set 3 days, 7 days or 30 days to access the video. This period will be applied to all the single items in your store.
    Tell me about the billing system.
    Customers can watch all the videos in your store with a monthly fee you set. Subscription will be automatically renewed every month untill they cancel their membership.
    Can I use whatever music I like for the BGM?
    If you want to use a copyrighted music, such as a music CD, you need to get permission from the copyright holder. We do not have any comprehensive contract with copyright management associations (JASRAC).
    How do I receive my proceeds?
    As the sales management page is under development, please contact us from the management screen.
    The amount you receive will be caluculated as follows:
    proceeds - service fee ( proceeds × 20% × tax ) - paypal commission ( (proceeds × 3.9%) + (0.3USD * Settlement number of times) ) - paypal transfer fee
    How do I cancel the membership?
    Please contact us from the management screen.
  • 1.Please login to the site with the e-mail address and password entered when you purchased.
    2. Please make sure not elapsed viewing period of the video.
    3.In-app browsers (LINE, Instagram, etc.) may not be played properly. In that case, please try from the standard browser.
    4. Please check the network environment of your terminal (PC / smart phone).
    5. If you're looking at the HD image quality, there is a case that can be played smoothly and to switch to the SD image quality. HD / SD switching can be done with the button at the bottom right of the playback player.

    6. Depending on the player, if the playback is stopped in once for the video read, there is that there is a need to press the play button again in order to play again. In the case of the player, please try to press the play button.
    7.VR movies may not be playable on some models of iOS and Android.

    If the problem persists, please contact technical support.
    If you do not receive the e-mail when purchasing, please confirm the following points.
    ・Is there any mistake in the email address? Please check the e-mail address registered here.
    ・Please set to allow "filmuy.com" domain if you have set e-mail reception refusal setting.
    ・Since it may enter the spam mail folder, please confirm also there.

    If you can not solve the problem above, please contact support.
    After logging in, it is possible to cancellation from "Purchased videos" list from the ACCOUNT page.
    After logging in, you will be able to unsubscribe from the ACCOUNT page.
    Filmuy is a service that allows you to open a video sales site for free. (https://filmuy.com)
    Video sales site that you see here is also utilizing the Filmuy has been established and operated.
    Certain period of time, will enable the streaming player on the Filmuy. (You can not download the video file.)

    30 days after the purchase, it is possible to download video files. Also 30 days can also be streaming watch videos on Filmuy. Downloaded video files can be watched indefinitely on your device.
    ※ Note on usage environment
    For the iOS terminal, because of the nature of the OS, the concept of "downloading files" is not prepared, so please be careful when downloading on iOS terminal.
    If you download and purchase on iOS device, you can log in to another terminal such as PC with purchase login e-mail address and download it or save the file by using another company's download application Is possible.

    All site videos will be able to stream viewing. (You can not download the video file.)
    After purchase, as long as that is not terminated the contract will be automatically updated.
    No, you do not need to buy. It can also be viewed first newly added videos in minutes had you payment.
    Yes, payment by credit card will be automatically made since the next month.
    Credit card settlement of Visa · Master · Amex, or you may use the PayPal.
    I'm sorry. It can not be canceled after purchase.
    By such as video sales site of administration policy, there is a case where the video is deleted.
    such as when the high of the video had all been removed, because if it is considered that the vicious and we will respond, please contact the support of Filmuy.
    We support the latest version of the latest version of each OS · standard browser(Regarding VR movies, some models of iOS and Android may not be able to play).
    Although it may be available in other browsers and browser versions, it is important to note that the safe and secure use environment is the latest version and that the latest security update programs are applied to them We recommend you to check.

    In addition, since in-app browsers may not work properly, please use standard browser.
    If you can not see the movie, please check here.
    If you have purchased a monthly billing, and carry out the withdrawal, cancellation, subsequent automatic billing will be stopped. If you would like to delete your account, (including credit card information) your information from on Filmuy in addition to it it will be deleted all. Since viewing such as login and videos will not be able to all, please note.

    About material sale

    You can download it for 30 days after purchase.
    Please follow the usage restrictions stipulated by the sale site for usage.
    Currently under construction (https://filmuy.com/marche).We will publish our newsletter from time to time about development situation, so please register.