FAQ

  • About purchase / cancellation

    I want to buy a video

    ■ If you purchase unlimited monthly viewing
    In the shop you want to buy
    Please press the "Unlimited viewing ¥ ○○" button.
    After that, select the registration method in "Login / New member registration" and select the payment method.
    You can watch the video as soon as the payment is completed.

    ■ When purchasing rental / download sales
    Select the video you want to purchase and press the button with the price of the video.
    After that, select the registration method in "Login / New member registration" and select the payment method.
    You can watch the video as soon as the payment is completed.

    I want to cancel

    If you want to cancel the monthly unlimited viewing, please go to the ACCOUNT page after logging in.
    You can cancel from the list of "Purchased videos".
    ACCOUNT page: https://filmuy.com/user

    I want to unsubscribe

    To unsubscribe, click the "Unsubscribe" button in "Account Settings" at the bottom of the ACCOUNT page.

    ACCOUNT page: https://filmuy.com/user

    What is account deletion?

    If you unsubscribe from the "Delete Account" button, all your information (including credit card information) will be deleted from Filmuy.
    Please note that you will not be able to log in or watch even if you have purchased a monthly fee and the viewing period remains.