Filmuy

FAQ

About purchase / cancellation

I want to buy a video

■ If you purchase unlimited monthly viewing
In the shop you want to buy
Please press the "Unlimited viewing ¥ ○○" button.
After that, select the registration method in "Login / New member registration" and select the payment method.
You can watch the video as soon as the payment is completed.

■ When purchasing rental / download sales
Select the video you want to purchase and press the button with the price of the video.
After that, select the registration method in "Login / New member registration" and select the payment method.
You can watch the video as soon as the payment is completed.

I want to cancel

If you want to cancel the monthly unlimited viewing, please go to the ACCOUNT page after logging in.
You can cancel from the list of "Purchased videos".
ACCOUNT page: https://filmuy.com/user

I want to unsubscribe

To unsubscribe, click the "Unsubscribe" button in "Account Settings" at the bottom of the ACCOUNT page.

ACCOUNT page: https://filmuy.com/user

What is account deletion?

If you unsubscribe from the "Delete Account" button, all your information (including credit card information) will be deleted from Filmuy.
Please note that you will not be able to log in or watch even if you have purchased a monthly fee and the viewing period remains.

Inquiries about the Invoice System

Purchasers can receive input tax deductions by retaining the qualified invoices issued by the store managers. If the shop where you made a purchase is a qualified invoice issuer, the "Invoice Registration Number" and "Invoice Registered Business Name" will be included in the "Purchase Completion Email" sent during the video purchase. This Purchase Completion Email serves as a replacement for the qualified invoice, so it needs to be retained. Please directly inquire with the store manager to know if the shop you purchased from is a qualified invoice issuer (compliant with the invoice system).

In the lower part of the video shop, under "For inquiries or requests", you can contact the broadcaster from the form by clicking on "→ Send a Message" under "For feedback or requests about the video content or messages to the shop".