FAQ

  • Recently asked inquiries

    I can't upload a video.

    If you cannot upload the video, please check the following points.
    -Whether you selected a video file and pressed the "Upload" button.
    ・ It may take several minutes to several tens of minutes to upload the video depending on the video size and line conditions. Please wait without moving the screen until the upload is completed.
    ・ In rare cases, uploading may fail. In that case, it will be displayed in red on the screen to the effect that it failed. In that case, please contact support.

    I can't log in to the shop management screen

    The following is the login screen.
    https://filmuy.com/shop/signin
    Please log in with the email address and password you registered when you opened the shop.
    If you have forgotten your password, please reset it here.
    https://filmuy.com/shop/password/reset
    If you forget your email address
    Please contact us from the inquiry form with the following information and the fact that you cannot log in.
    ・Shop URL
    ・shop's name

    Please tell me the costs such as usage fees and fees.

    There is no monthly fee or initial fee for opening the shop.

    Only when the video is purchased, a handling fee of 20% of the sales amount (30% for material sales) and a settlement fee will be charged.
    Please see How to Receive Sales Price for details on fees.
    If the total upload volume of the video shop exceeds 4G, you need to apply for a monthly paid plan. For details, see About paid plans.

    Please tell me how to receive the sales price.

    Unsettled sales on the sales management page of the management screen Please apply for settlement from the "Settle" button.
    https://filmuy.com/shop/sales_management
    * You can apply for sales up to the previous month.
    The transfer fee is 300 yen.
    The actual amount to be transferred is calculated as follows.
    Upper price --Filmuy usage fee (sales price x commission rate (usually 20%, material sales 30%) x consumption tax) --Settlement fee (sales price x settlement fee rate * 1) --Transfer fee
    For example, if it is sold to 20 people for 500 yen per month (when all payments are made by credit card),
    (500 x 20)-(500 x 20 x 0.2 x 1.10)-(500 x 20 x 0.0325) --300 = 7175
    It will be.

    * 1. The commission rate varies depending on the payment method. It is 3.25% for credit card payment, 3.6% for Paypal payment (3.9% for overseas), and 4.5% for Amazon Pay.

    Please tell me the viewing period and payment date when selling with unlimited monthly viewing.

    The next settlement date will be one month after the date of purchase of unlimited monthly viewing.
    For example, if you purchase on July 7, the next payment date will be August 7.
    Since it is not closed on the 1st, you can watch it for a month even from the middle of the month.

    I want to stop selling videos.

    If you want to stop selling, go to the management screen
    Home > Video > Video Management > Video Editing
    Set "Rental sale" and "Download sale" to "No".
    If you want to stop monthly sales
    Please set "No" for "Sell for unlimited monthly viewing" in Home > Video > Sales method on the management screen.

    I want to delete a video

    You can delete it from Home > Video > Video Management > Video Editing on the management screen by clicking the "Delete" button at the bottom.
    If the viewing period of the user who has already purchased remains, it cannot be deleted or unpublished.
    Please delete it after the viewing period ends.
    If you have set the sale as a set, please remove it from the set and delete it.

    I would like to sell it to a specific person only. Can I use a password?

    It is possible to set a password for the entire shop you have opened.
    It can only be sold to those who know the password.
    * When selling multiple videos, you cannot set a password for each video or category.
    To set a password, log in to the management screen
    Home > Basic settings > Shop settings
    Set "Set password for site" to "Yes".

    I want to change the shop plan.

    Upgraded paid plans, switched free plans, etc.
    You can change the plan from the following.
    From Home> Basic Settings> Plan Settings on the management screen
    Choose your favorite plan and register your credit card.

    Is it possible to analyze access?

    If you apply for paid plan , you can add Google Analytics tags.

    The only content that can be analyzed is that it can be obtained with Google Analytics.
    It is not possible to analyze how many times a video has been played, how many minutes it has been watched, which user has watched which video, and how many times.