FAQ

  • Member registration/login/email

    I want to register as a member

    You can register as a member from the "Login / New Member Registration" below.
    https://filmuy.com/user/signin
    Please select a registration method and register as a member.
    Internet Explorer is not supported.
    Please try logging in again with Microsoft Edge, firefox, chrome, etc.
    For details, please see Please tell me the supported browsers .

    I can't log in

    You can log in from the "Login / New Member Registration" below.
    Please select the method you registered.
    https://filmuy.com/user/signin
    Internet Explorer is not supported.
    I cannot log in normally from an in-app browser (LINE, Instagram, etc.).
    Please try logging in again with Microsoft Edge, firefox, chrome, etc.

    If you have forgotten how to register, please contact us using the inquiry form with the information below.
    ・ URL of the purchased video shop
    ・ Purchased video shop name
    ・ E-mail address that may have been registered (s)

    I forgot the password

    Please select the registered login method from the login screen below.
    Please reissue from "If you cannot log in".
    https://filmuy.com/user/signin
    Internet Explorer is not supported.
    I cannot log in normally from an in-app browser (LINE, Instagram, etc.).
    Please try logging in again with Microsoft Edge, firefox, chrome, etc.

    If you cannot solve the problem, please contact us using the inquiry form with the following information.
    ・ URL of the purchased video shop
    ・ Purchased video shop name
    ・ E-mail address that may have been registered (s)

    I forgot my email address

    https://filmuy.com/user/signin
    If you have forgotten your login method or email address from the above login screen, please contact us using the inquiry form with the following information. Please give me.
    ・ URL of the purchased video shop
    ・ Purchased video shop name
    ・ E-mail address that may have been registered (s)

    I haven't received the email

    If you do not receive the e-mail at the time of purchase, please check the following points.

    -If you have set to reject emails, please set to allow the "filmuy.com" domain.
    ・ You may get stuck in your junk mail folder, so please check that as well.
    ・ If you do not receive an email at the time of purchase, please check the registered email address on the account page.
    If the above does not help, please contact us using the inquiry form.

    I don't want to receive notifications for e-mail newsletters and community posts

    If you don't want to receive e-mail newsletters or notifications
    From the account page after login
    Please uncheck Receive notifications from the "Notices" shop.