• For shops
  • For buyers
  • I have a problem uploading videos
    Please check followings:
    ・ Make sure you select the file and hit the Upload button
    ・ It may take a few minutes or 10 to 20 minutes depend on the file size and line status. Please stay on the same page till the uploading is completed.
    ・ If you fail to upload and the screen shows a failure message, Please contact us for support.
    I do not receive my e-mail..
    If you do not receive the e-mail when purchasing, please confirm the following points.
    ・Is there any mistake in the email address? Please check the e-mail address registered here.
    ・Please set to allow "filmuy.com" domain if you have set e-mail reception refusal setting.
    ・Since it may enter the spam mail folder, please confirm also there.

    If you can not solve the problem above, please contact support.
    Can I sell downloadable videos?
    Yes, also it supports to download sales.
    For download purchased video is available for 30 days download after purchase (the meantime, also enables the streaming player on Filmuy.)
    Can I sell only monthly, only single items?
    Yes, both are possible.(In the case of material sale, it will be download sale only.)
    What is Filmuy?
    Filmuy is an online service that you can easily create a website to sell videos online. You can start casually with no initial cost.
    No cost at all to use your service?
    Only when you actually make a sale, we will deduct 20% of the selling price as a service fee.
    In case you want to increase your storage space which has a limit of 4G for free users, you can upgrade your status to a paid plan. Check here for the pricing.
    There is no additional cost required for anything but we mentioned above.
    Do I need anything before signing up?
    You need to have your own e-mail address and a Paypal account to receive payment.
    Tell me about the procedure to start an online video store
    1)Sign up here with your email address and password
    2)After entering some information required and uploading videos in the management screen, you will be able to apply for the launch.
    3)We check your contents and your store will be set up in a week or so if there is no problem.
    Is there a storage limit?
    You can upload videos up to 4G. We also have paid plans if you want to increase your storage space.
    Check here for the pricing.
    Can I change my store's website URL?
    Once your store has been set up, you cannot change your website URL. If you are still on the process, click here.
    How do I change my store's design?
    You can change designs on the design editing page in the management screen
    How do I collect payment?
    You can collect payment from Paypal.
    Can I set the viewing period on a single item?
    You can set 3 days, 7 days or 30 days to access the video. This period will be applied to all the single items in your store.
    Tell me about the billing system.
    Customers can watch all the videos in your store with a monthly fee you set. Subscription will be automatically renewed every month untill they cancel their membership.
    Can I use whatever music I like for the BGM?
    If you want to use a copyrighted music, such as a music CD, you need to get permission from the copyright holder. We do not have any comprehensive contract with copyright management associations (JASRAC).
    How do I receive my proceeds?
    As the sales management page is under development, please contact us from the management screen.
    The amount you receive will be caluculated as follows:
    proceeds - service fee ( proceeds × 20% × tax ) - paypal commission ( (proceeds × 3.9%) + (0.3USD * Settlement number of times) ) - paypal transfer fee
    How do I cancel the membership?
    Please contact us from the management screen.

    About community

    What is community function?
    It is a function that can communicate with the viewer at the video shop. Shops can create responses to user questions and messages.
    Does the answer only see the person who posted the question?
    People who can see the answers can choose by the shop.Currently you can select "monthly members", "viewers who purchased movies", "all people including outside the community".Basically, people other than contributors can also view answers.
    What is a star?
    If the shop responds, the viewer can give the shop a star in addition to the message of thanks(※ It is arbitrary to the last). Received stars can be cashed according to points.
    How can I use the community function?
    For example, in the case of lesson movies, publishing questions and answers on lessons can lead to promotion of videos. Also, it is possible to communicate with viewers by posting texts of deeper content about lessons, not limited to question correspondences by themselves.
    How to use depends on the type of video that is sold, but please do use it by all means.
    How much is the exchange rate of the star?
    Currently it is 70% of the points (70 yen per 100 stars) (※ It may be subject to fluctuation).
  • Please signin with the e-mail address you registered from below.
    1.Please login to the site with the e-mail address and password entered when you purchased.
    2. Please make sure not elapsed viewing period of the video.
    3.In-app browsers (LINE, Instagram, etc.) may not be played properly. In that case, please try from the standard browser.
    4. Please check the network environment of your terminal (PC / smart phone).
    5. If you're looking at the HD image quality, there is a case that can be played smoothly and to switch to the SD image quality. HD / SD switching can be done with the button at the bottom right of the playback player.

    6. Depending on the player, if the playback is stopped in once for the video read, there is that there is a need to press the play button again in order to play again. In the case of the player, please try to press the play button.
    7.VR movies may not be playable on some models of iOS and Android.

    If the problem persists, please contact technical support.
    If you do not receive the e-mail when purchasing, please confirm the following points.
    ・Is there any mistake in the email address? Please check the e-mail address registered here.
    ・Please set to allow "filmuy.com" domain if you have set e-mail reception refusal setting.
    ・Since it may enter the spam mail folder, please confirm also there.

    If you can not solve the problem above, please contact support.
    Please uncheck Receive notification from shops of "Notification" on account page.
    After logging in, it is possible to cancellation from "Purchased videos" list from the ACCOUNT page.
    After logging in, you will be able to unsubscribe from the ACCOUNT page.
    Filmuy is a service that allows you to open a video sales site for free. (https://filmuy.com)
    Video sales site that you see here is also utilizing the Filmuy has been established and operated.
      Rental Download Subscription All Videos (1 year)
    automatic updating × × ×
    videos only one only one all in the site all in the site
    viewing duration for a certain period 30 days 1 month 1 year
    streaming playback
    file download × × ×

    ※ Note on usage environment
    Download is possible on iOS13.
    Note that the concept of “downloading a file” is not provided for devices using iOS12 or earlier.
    If you purchased a download on a device before iOS12, save the file by logging in to another device such as a PC with the login email address at the time of purchase, or by using a download application made by another company. Is possible.

    No, you do not need to buy. It can also be viewed first newly added videos in minutes had you payment.
    Yes, payment by credit card will be automatically made since the next month.
    Visa · Master · Amex's credit card payment, PayPal, AmazonPay(Support browser here), ApplePay are available.
    ※ApplePay is now only Amex and Mastercard correspondence.
    ※You can not use AmazonPay if you purchase a monthly subscription
    I'm sorry. It can not be canceled after purchase.
    By such as video sales site of administration policy, there is a case where the video is deleted.
    such as when the high of the video had all been removed, because if it is considered that the vicious and we will respond, please contact the support of Filmuy.
    We support the latest version of the latest version of each OS · standard browser(Regarding VR movies, some models of iOS and Android may not be able to play).
    Although it may be available in other browsers and browser versions, it is important to note that the safe and secure use environment is the latest version and that the latest security update programs are applied to them We recommend you to check.

    In addition, since in-app browsers may not work properly, please use standard browser.

    【Use from PC】
    ・Microsoft Edge Latest edition
    ・Mozilla Firefox Latest edition
    ・Safari Latest edition
    ・Google Chrome Latest edition
    ※Internet Explorer is not supported.

    ・iOS : Safari Latest edition
    ・Android : Google Chrome Latest edition

    If you can not see the movie, please check here.
    If you have purchased a monthly billing, and carry out the withdrawal, cancellation, subsequent automatic billing will be stopped. If you would like to delete your account, (including credit card information) your information from on Filmuy in addition to it it will be deleted all. Since viewing such as login and videos will not be able to all, please note.
    If you want to change your credit card,
    After LOGIN you can change your credit card from ACCOUNT page.

    ACCOUNT page: https://filmuy.com/user?locale=en

    About community

    If you are using a community featur shop, you can post from the "Community" page in the site.
    No, it is not necessary when posting. If you give a message to the shop's response, you need a star.
    You can charge from here.
    Once you give a star you can not cancel it.
    Refund of charged points can not be refunded.
    Shops responding to community postings are optional.There are circumstances such as the content of the submission is difficult to answer, and the operator is busy.I hope you understand.

    About material sale

    You can download it for 30 days after purchase.
    Please follow the usage restrictions stipulated by the sale site for usage.
    Currently under construction (https://filmuy.com/marche).We will publish our newsletter from time to time about development situation, so please register.

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