FAQ

  • Recently asked inquiries

    I can't log in

    You can log in from the "Login / New Member Registration" below.
    Please select the method you registered.
    https://filmuy.com/user/signin
    Internet Explorer is not supported.
    I cannot log in normally from an in-app browser (LINE, Instagram, etc.).
    Please try logging in again with Microsoft Edge, firefox, chrome, etc.

    If you have forgotten how to register, please contact us using the inquiry form with the information below.
    ・ URL of the purchased video shop
    ・ Purchased video shop name
    ・ E-mail address that may have been registered (s)

    I can't watch the video

    1. Please log in to the site with the email address and password you entered when you purchased.
    2. Make sure that the video viewing period has not expired.
    3. It may not be played normally from the in-app browser (LINE, Instagram, etc.). In that case, please try from a standard browser.
    4. Check the network environment of your device (PC / smartphone).
    5. If you are viewing in HD quality, you may be able to play back smoothly by switching to SD quality. You can switch between HD / SD with the button at the bottom right of the playback player.



    6. Depending on the player, once playback stops due to video loading, you may need to press the play button again to play it again. For that player, try pressing the play button.
    7. VR videos may not be playable on some iOS and Android models.

    If the problem persists, please contact .

    I want to buy a video

    ■ If you purchase unlimited monthly viewing
    In the shop you want to buy
    Please press the "Unlimited viewing ¥ ○○" button.
    After that, select the registration method in "Login / New member registration" and select the payment method.
    You can watch the video as soon as the payment is completed.

    ■ When purchasing rental / download sales
    Select the video you want to purchase and press the button with the price of the video.
    After that, select the registration method in "Login / New member registration" and select the payment method.
    You can watch the video as soon as the payment is completed.

    I don't want to receive notifications for e-mail newsletters and community posts

    If you don't want to receive e-mail newsletters or notifications
    From the account page after login
    Please uncheck Receive notifications from the "Notices" shop.

    I can not download.

    In the case of smartphones, an error may occur due to communication conditions or insufficient capacity of the terminal you are using.
    Please free up space on your device, connect to Wi-Fi, etc. and try it in a place with good communication conditions.

    If you are using an iPhone or iPad, the concept of "downloading a file" is not provided for devices with iOS 13 or lower due to the nature of the OS.
    If your device is iOS, you will not be able to save files to your device.
    We apologize for the inconvenience, but please upgrade to iOS13 or download it on another device such as a PC.

    I don't have a credit card.

    We do not support bank transfers. If you do not have a credit card, we would appreciate it if you could use a Visa debit card or V Preca.

    I can't hear the sound in the video.

    It is possible that your iPhone itself is in silent mode.
    Please check the silent mode instead of adjusting the volume of the video.
    The following may be helpful for you to know about silent mode.

    https://support.apple.com/ja-jp/HT208353